SHIPPING & RETURNS
When will I receive my order?
Because each of your orders are prepared in a completely individual and personalized way, always betting on the detail and quality of each of them, it can take us between 3 and 5 working days to manage it. The shipping time depends on your location, but you can estimate it as follows (not including handling days):
Spain: Between 5 and 10 business days.
Europe & International: contact firstname.lastname@example.org
Where is my order shipped from?
All orders are shipped from our offices located in Madrid.
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This fee is not under our control, and is the decision of your customs agency. Customs policies vary greatly from country to country, so we recommend that you speak with your local authorities to clarify this point.
My order should have arrived by now, but I haven’t received it yet, what do I do?
Before contacting us, please help us by following these steps:
1. Check your confirmation email to make sure there are no errors in the shipping address.
2. Ask for your order at your local post office.
3. Ask your neighbors if the carrier left your package with them.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at email@example.com with your order number.
How do I track my order?
If your shipping method includes tracking, you will receive a link via email when your order is shipped.
If you have any questions about your shipment, please contact us at firstname.lastname@example.org
I received a wrong or damaged product, what do I do?
We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us at email@example.com within one week of delivery with photos of your damaged product, your order number and any other details you have about the order. We will get back to you with a solution as soon as possible!
What is your return policy?
We do not offer returns, refunds or exchanges for any product.
We will only offer size exchanges for Art Clothes related products.
If you have any questions please contact us at firstname.lastname@example.org
Do you return the money?
We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at email@example.com with photos of your item and we will find a solution.